ePayments Suspends Activity on Customer Accounts

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ePayments Holds Activity on Customer Accounts

London based ePayments, is temporarily holding all customer payments. After a review by the UK’s Financial Conduct Authority (FCA) discovered issues in the company’s systems described as “money laundering weaknesses” ePayments suspends activity in order to resolve the issues discovered. The international payment provider ePayments relied on by many affiliate payment programs has apologized to its loyal customers upset by this interruption in service. It is additionally concerning due to recent threats to halt to adult payments.

Official Announcement From ePayments:

ePayments website states, “We know this will be a very frustrating time for our customers. We apologize for any inconvenience caused and are working tirelessly with the FCA to ensure improvements are made and accounts can be reactivated as soon as possible. During this improvement process, we want to assure customers that their refunds are being safeguarded as normal.”


Update: ePayments Warns Of 3rd Parties Approaching Account Holders

In an email sent today (2/12/2020) ePayments warns of 3rd parties offering solutions to access suspended accounts:

URGENT: Information about your ePayments account

Hello, customer,

Following yesterday’s announcement outlining the suspension of activity on customer accounts, we have become aware of customers being approached by third parties, offering to help access suspended accounts and recover funds.

ePayments did not send this message nor did we authorise any party to send it. Any such request should be treated with extreme caution and we urge you not to reply to it. Also, please do not follow any links, included in these messages.

We highly recommend the following security rules are followed:

    • do not give your password to third parties (even to us). Access to your ePayments personal area should only be available to you
    • do not send your password via email, instant messengers or SMS to anyone
    • use two-factor authentication (2FA) for authorising your account
    • before entering your password, be sure that the real website address is shown in the browser’s address bar
    • do not follow links from emails with suspicious content. Always pay attention to the sender’s email address and the email format (if it differs from the usual format)
    • do not send your personal information and copies of documents upon request if you are unsure who exactly is requesting them.
    • ePayments always addresses clients by their name, and requests will only be sent from the email addresses indicated on our website
    • do not install suspicious programs received from acquaintances and strangers, especially if the program was downloaded from a website that distributes illegal content
    • If you received an email but are not sure whether it is from us, do not follow any links contained within it and do not open any attached files. Send us an email at support@epayments.com and we will look into it.

All official information is posted on the ePayments website and sent by email to all ePayments customers. We do not send SMS messages with announcements.

We understand this is a frustrating time for our customers, we are working tirelessly to bring our services back up and running. We want to assure customers that their funds are safeguarded throughout this process.